Frequently Asked Questions
Am I locked in the room?

For the purposes of the game, you are “locked” in a room and you need to find a way to unlock the door in order to escape. However, the doors are held by 12 volt industrial magnets attached to an exit/panic button on both sides of the door. The customers have the option of using this button if necessary to step out of the room during a game.

When should I arrive?

You should arrive 15 minutes before your mission. This allows our staff to check-in all group members and provide an introduction to the room storyline before you start.

What is the maximum number of people allowed in a room?

The maximum number of people allowed in a room is 10 people, the minimum number of people is 4.  All of our room are private, so once you book your mission all other spots available will be blocked out. To add additional people you will need to give us a call at 262-232-8587. You can book with only 2 people in your group but the minimum of 4 must be paid for.

Are there age restrictions for participating in the rooms?

Yes, children ages 14 and under will require at least one adult (18+) in the room. The chaperone can participate free of charge. While all our rooms are family friendly, the puzzles can be slightly challenging for younger children. 

Do you offer refunds?

We allow customers to change reservations up to 24 hours before their scheduled games. You must contact us by phone or email. There are no additional fees for rescheduling of games. There are NO refunds or reducing the amount of players after bookings. We understand things happen, so if we are able to, we will work with our customers if it is within our power.

Special accommodations for corporate events: Generally, mornings and afternoons are available for corporate or private events.

Please call us at 262.232.8587

How long is the game?

The game is 60 minutes, with a few minutes of introduction and explanation of rules. This is why we strongly suggest you arrive at least 15 minutes prior to the start of your game.

Can we schedule a same-day booking?

Our online booking closes out 24 hours in advance. You can call us at 262.232.8587 to inquiry about same-day bookings.

What are your hours?

Our hours may vary, however we are closed every Monday & Wednesday. We are generally only on site during scheduled missions, but you may call at anytime to inquire about our rooms.